Goods which prove unsuitable may be returned for refund, credit or exchange if they are returned to ourselves within 365 days of receipt. Subject to the following conditions:
You must obtain a Returns Authorisation Number and form before returning any goods.
Please contact our Customer Service Department for this - 01978 667 913 or firstname.lastname@example.org
Once you have a Returns Authorisation Number you can then download our returns form to fill in and send back alongside your item(s).
Uber Kids are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.
Please advise our Customer Service Department of any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.
On any non stock special order item we reserve the right to charge a deposit of £100.00 or 50% of order value to the customers credit/debit card, which is non returnable in the event of cancellation, based upon the customers implicit instructions to order the goods on their behalf.
Please contact our customer service department, quoting your customer account number and order number if you have any questions or queries. You can do this by telephone directly on 01978 667 913 or email email@example.com.
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