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VAT Relief


Although it sounds like it's a complicated system, VAT relief allows people who are disabled or have long-term illnesses to buy eligible items at an ex-VAT price to help save money on the products they need for their day to day life. This also applies to people who need equipment for children who are disabled or have long-term illnesses, as well as other circumstances such as charities.


Rather than paying VAT and having to claim a refund, we allow you to buy the items VAT free in the first place. All we need to do is give the government a simple declaration as to the nature of the disability. We don't need any proof or documentation or anything complicated, and we'll do all the work for you - with an eligible item we send out automatically the form with a pre-paid envelope.

It's not a complicated form, and it doesn't need to be signed by any medical professionals.

Our website will automatically show eligible items at the price with the VAT excluded, along with clearly indicating that they are subject to VAT relief. All you have to do is place an order as normal, then return the form that we send after purchase.

If you do not complete the exemption form or are not eligble we would then be obliged to charge you the full VAT amount on your order. 

For more details please visit the official HM Revenue & Customs information page HERE

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